Store: BoardGameGeekStoreMall
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 calendar days from the delivery date.
Return Eligibility
To be eligible for a return, the item must generally be:
- Unused and in the same condition in which you received it;
- Returned with the original packaging, including boxes, inserts, manuals, and accessories;
- Accompanied by proof of purchase or order number.
If the item is defective, damaged, or incorrect, please contact us within the same 30 calendar days of delivery. We may ask for photos or additional information so we can resolve the issue quickly. Defective, damaged, or incorrect items remain eligible for return even if the original packaging was opened for inspection.
How to Start a Return
Email info@boardgamegeekstoremall.my with:
- Your order number;
- The item you wish to return;
- The reason for the return;
- Photos, if the item is damaged, defective, or incorrect.
Our team will review your request and provide return instructions. Please do not send items back without contacting us first, because unauthorized returns may be delayed or refused.
Return Shipping and Fees
Return shipping is free for eligible returns within the United States. We do not charge restocking fees. We will provide a prepaid return label or another free return method when your return is approved. If you return an item without following our instructions, we may not be able to reimburse return shipping costs.
Return Address
Approved returns should be sent to:
BoardGameGeekStoreMall – Returns Department
3121 Marion Ave
Melrose Park, IL 60164
United States
Refunds
Once we receive and inspect your return, we will process the refund within 1–2 business days. Refunds are issued to the original payment method. After we process the refund, your bank or payment provider may take an additional 7–10 business days to post the refund to your account. The exact timing depends on your bank, card issuer, or PayPal.
If your original order qualified for free shipping, no shipping charges will be deducted from your refund. If you received a replacement or exchange, the refund policy may differ depending on the resolution you selected.
Exchanges
If you would like to exchange an item, please contact us first. If the requested item is available, we may offer a replacement. If it is not available, we will issue a refund for the eligible returned item.
Non-Returnable Situations
We may refuse a return if the item is returned outside the 30-calendar-day window, is damaged due to misuse, is missing parts, or is not in resalable condition. If an item was clearly marked as final sale or non-returnable at the time of purchase, that disclosure will apply.
Questions
Email: info@boardgamegeekstoremall.my
Phone: +1 630-220-3547
Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)