Store: BoardGameGeekStoreMall
Website: https://boardgamegeekstoremall.my
BoardGameGeekStoreMall currently ships to customers within the United States only. We do not offer international shipping at this time.
Order Processing
Orders are processed within 1–2 business days after payment authorization. Business days are Monday through Friday, excluding weekends and U.S. federal holidays. If we need additional information to verify or process your order, we will contact you using the email address provided at checkout.
Delivery Time
After processing, delivery within the United States usually takes 3–5 business days. Delivery times are estimates provided by the carrier and are not guaranteed. Remote or rural destinations may require additional time. Once your order leaves our facility, the carrier is responsible for delivery updates and final delivery.
Shipping Charges
Standard shipping is free for eligible orders shipped within the United States. We do not add hidden handling fees at checkout.
Carriers
We use qualified third-party logistics carriers. Carrier selection is automated and may vary by order, destination, package size, and service availability. We do not guarantee that a specific carrier will be used for every order. All carriers used are reputable logistics providers that meet our service requirements.
Tracking
When tracking is available, we will email a tracking number to the address provided at checkout. Tracking information may take up to 24 hours to update after the label is created. If tracking does not update within 3 business days, please contact us so we can assist.
Address Accuracy
Please review your shipping address carefully before submitting your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses. If you notice an error, contact us immediately at info@boardgamegeekstoremall.my. If the order has not yet shipped, we will try to correct the address.
Lost, Delayed, or Damaged Shipments
If your package arrives damaged, please contact us within 7 calendar days of delivery and include photos of the item and packaging. If tracking shows delivered but you cannot locate the package, please contact the carrier first and then contact us. We will work with you to resolve the issue in a reasonable manner.
Contact for Shipping Questions
Email: info@boardgamegeekstoremall.my
Phone: +1 630-220-3547
Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)
Business Address: 3121 Marion Ave, Melrose Park, IL 60164, United States